Privacy Policy
This privacy policy will explain how softhands.ch uses the personal data we collect from you when you use our website.
What data do we collect?
This is the list of your personal data that we collect.
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The data required to show you the website
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details, comments, feedback, product reviews, recommendations, and personal profile.
The data you provide in emails
We use Google/Gmail as our email provider. If you email us, your email address and any data you provide in the body of the email will be stored on Google’s servers. You can find Google’s privacy policy here.
Payments information
We accept payments on our bank account using normal Swiss bank transfers.
The usual information provided by banks in such cases will be sent to us.
Cookies
This website uses cookies to identify returning visitors.
How do we collect your data?
Web browser
Your web browser provides us with your IP address and device metadata when you access our website. Your browser also stores cookies and provides them to our servers when you access our website.
Emails
Any data you provide in the body of the emails is provided by you directly.
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Your email provider will also provide us with technical data necessary to respond to you, such as your email address.
Payments information
Any data your bank provides to us is sent through the Swiss banking system.
How will we use your data?
To provide a service
We collect your data so that we can provide you with birth support services, including providing birth and pregnancy support information on our website and in-person services.
To improve the service
We create aggregate statistical data and other aggregated and/or inferred non-personal information, which we and our business partners may use to improve our respective services.
For legal reasons
We may have to share data because of legal requirements or court orders.
How do we store, use, share, disclose and delete your data?
Email provider
Your emails are stored on the servers of our email providers.
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We use appropriate security measures to protect this data.
Website provider
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
For legal reasons
We may have to share data because of legal requirements or court orders.
What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights. Every user has the following rights. You can exercise these rights by emailing us at marina@softhands.ch. If you make a request, we have one month to respond to you.
Access
You have the right to request copies of your personal data. We may charge you a small fee for this service.
Rectification
You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
Erasure
You have the right to request that we erase your personal data, under certain conditions.
Restrict processing
You have the right to request that we restrict the processing of your personal data, under certain conditions.
Object to processing
You have the right to object to us processing your personal data, under certain conditions.
Data portability
You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Privacy policies of other websites
The softhands.ch website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to the privacy policy
This privacy policy is regularly reviewed and updated.
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The policy was last updated onJanuary 18th, 2023.
How to contact the appropriate authority?
Should you wish to report a complaint or if you feel that we have not addressed your concerns in a satisfactory manner, you may contact the Federal Data Protection and Information Commissioner (FDPIC).