This privacy policy will explain how softhands.ch uses the personal data we collect from you when you use our website.
What data do we collect?
The data required to show you the website
Our servers need to know your IP address to be able to show you the website.
Your browser also provides us with your browser type and device metadata (e.g. screen size).
We use Google/Gmail as our email provider. If you email us, your email address and any data you provide in the body of the email will be stored on Google’s servers. You can find Google’s privacy policy here.
Payments
We accept payments on our bank account using normal Swiss bank transfers.
The usual information provided by banks in such cases will be sent to us.
Cookies
This website does NOT use cookies.
How do we collect your data?
You directly provide us with all the data we collect.
Your web browser provides us with your IP address and device metadata when you access our website.
Any data you provide in emails is provided by you directly.
Any data your bank provides to us is sent through the Swiss banking system.
We do not collect indirect data from any sources.
How will we use your data?
We collect your data so that we can provide you with birth support services.
We do not share your data with other companies, with the exception of our email provider.
We may have to share data because of legal requirements or court orders.
Technical data required for the operation of the website
We use technical information, such as your IP address, to serve you and other users this website.
How do we store your data?
Emails
Your emails are stored on the servers of our email providers.
We use appropriate security measures to protect this data.
The data required to show you the website
Your device metadata are stored on our servers for the shortest time that is technically required to serve you the website. Typically, this takes a few seconds.
Your IP address and the URL you access are stored for a longer period of time, up to 30 days. We use this to protect the website from abusive usage patterns.
What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to us processing your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you.
Privacy policies of other websites
The softhands.ch website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to the privacy policy
This privacy policy is regularly reviewed and updated.
The policy was last updated on October 1st, 2022.
How to contact us?
Please email marina@softhands.ch.
How to contact the appropriate authority?
Should you wish to report a complaint or if you feel that we have not addressed your concerns in a satisfactory manner, you may contact the Federal Data Protection and Information Commissioner (FDPIC).